Terms of Service

Avella
Last updated: June 2026

Overview

Welcome to Avella. Throughout these Terms of Service, the words “we”, “us” and “our” refer to Avella.

These Terms of Service explain the rules and conditions that apply when you visit our website, browse our products, place an order, contact us, or use any of our services.

By accessing our website or purchasing from Avella, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy. If you do not agree with these terms, you should not use our website or place an order.

1. Use of Our Website

You may use our website only for lawful purposes and in accordance with these Terms.

By using our website, you confirm that you are at least the age of majority in your country of residence, or that you are using the website with the permission of a parent or legal guardian.

You agree not to misuse our website, interfere with its security, attempt to gain unauthorized access, upload harmful code, scrape content, copy our materials, or use the website in a way that could damage Avella, our customers, or our service providers.

2. Account and Customer Information

You may be asked to provide certain information when placing an order or creating an account, including your name, email address, billing address, shipping address and payment information.

You agree that all information you provide is accurate, complete and up to date. You are responsible for keeping your account details and password secure. Avella is not responsible for unauthorized access to your account if this happens because your login details were not kept secure.

3. Our Products

We make every effort to display our jewellery as accurately as possible, including colours, finishes, sizing and product details.

However, product appearance may vary slightly due to screen settings, lighting, photography, device display or natural variations in materials. We cannot guarantee that the colour or finish shown on your device will perfectly match the item in person.

Product descriptions, prices, images and availability may be updated or changed at any time without notice. We reserve the right to discontinue any product or limit quantities at our discretion.

4. Orders

When you place an order with Avella, you are making an offer to purchase the selected item or items.

Your order is only accepted once it has been confirmed and payment has been successfully processed. We reserve the right to refuse, cancel or limit any order where necessary, including in cases of suspected fraud, incorrect pricing, stock issues, payment problems, or errors on our website.

After placing your order, you will receive an order confirmation by email. Please review your order details carefully and contact us as soon as possible if you notice an error.

5. Cancellations and Order Changes

Orders are processed quickly. Because of this, we cannot guarantee that an order can be cancelled or changed after it has been placed.

If you need to request a cancellation or correct your shipping address, please contact us immediately at:

info@avella-jewellery.com

If your order has already been processed or dispatched, we may no longer be able to cancel or amend it. You may still request a return after receiving your order, in accordance with our Return & Refund Policy.

6. Prices, Payment and Promotions

All prices are shown on our website and may be updated at any time without notice.

The price charged for your order will be the price shown at checkout at the time you place your order. Any applicable discounts, shipping costs or taxes will be displayed before you complete your purchase.

We reserve the right to correct pricing errors, even after an order has been placed. If this affects your order, we will contact you where appropriate.

Promotions, discount codes and special offers may be subject to additional terms. We may change, pause or end promotions at any time.

You agree to provide accurate payment information and confirm that you are authorized to use the payment method provided.

7. Shipping and Delivery

Orders are processed within 1–2 business days after the order has been confirmed.

After processing and dispatch, the estimated shipping time is 5–10 business days. This shipping timeframe applies to all countries we currently ship to.

Delivery times are estimates and are not guaranteed. Delays can occasionally happen due to local postal services, public holidays, busy seasonal periods, customs processing, carrier delays, or other circumstances outside our control.

Once a parcel has been handed over to the shipping carrier, it is in the care of the carrier and local delivery partners. If tracking shows that a parcel has been delivered to the correct address, Avella cannot be held responsible for parcels that are lost or stolen after delivery.

For more details, please review our Shipping Policy.

8. Returns and Refunds

We offer a 30-day return policy from the date you receive your order.

To be eligible for a return, items must be unworn, unused, in the same condition as received, and returned with the original packaging and proof of purchase.

For hygiene reasons, earrings and other pierced jewellery can only be returned if they are unused and in their original packaging.

Customers are responsible for return shipping costs, unless the item received was damaged, defective or incorrect.

Refunds are processed in accordance with our Return & Refund Policy. Please review that policy for the full return process, exceptions and refund details.

9. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact us as soon as possible at:

info@avella-jewellery.com

Please include your order number and clear photos of the item, packaging and shipping label where relevant.

If we confirm that your item arrived damaged, defective or incorrect, we will offer an appropriate solution, such as a replacement, store credit or refund.

10. Personal Use Only

Products purchased from Avella are intended for personal use only.

You agree not to purchase products from our website for unauthorized resale, commercial distribution or export without our written permission.

11. Intellectual Property

All content on the Avella website belongs to Avella or our licensors. This includes, but is not limited to, product photos, text, product descriptions, logos, designs, graphics, videos, icons, brand names, website layout and marketing materials.

You may not copy, reproduce, edit, distribute, publish, sell, use, scrape, download or exploit any part of our website or brand materials without our prior written permission.

Any unauthorized use of Avella content, branding, images or designs may result in takedown requests, platform reports or legal action where appropriate.

12. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, such as payment providers, analytics tools, advertising platforms, shipping services or social media platforms.

We are not responsible for the content, privacy practices, policies, security or actions of third-party websites or services. You should review their terms and policies before using them.

13. Shopify

Our website is powered by Shopify, which allows us to operate our online store and provide checkout, payment and related e-commerce services.

Purchases made through our website are transactions between you and Avella. Shopify is not responsible for the products sold by Avella, our order fulfilment, customer service, returns, refunds or any issue connected to your purchase from us.

14. Privacy

Your use of our website and any personal information you provide is handled in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that you have read and understood our Privacy Policy.

15. Reviews, Feedback and Submissions

If you submit reviews, photos, comments, feedback, suggestions or other content to Avella, you confirm that you have the right to share that content.

You allow Avella to use, display, edit, reproduce and publish this content for business, marketing and promotional purposes, including on our website, social media, advertisements and email campaigns.

You agree that your submissions will not be unlawful, offensive, misleading, defamatory, abusive, infringing, or harmful to others.

We may remove or edit customer submissions at our discretion.

16. Errors and Inaccuracies

Occasionally, our website may contain errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, shipping information or other content.

We reserve the right to correct errors, update information, cancel orders, or refuse transactions where information on our website was incorrect, including after an order has been submitted.

17. Prohibited Uses

You agree not to use our website or services:

• For any unlawful purpose

• To violate any laws or regulations

• To infringe our intellectual property rights or the rights of others

• To submit false, misleading or harmful information

• To harass, abuse, insult, defame or harm others

• To upload viruses, malware or harmful code

• To collect personal information from others

• To send spam or unauthorized promotional messages

• To scrape, copy or extract content from our website

• To interfere with website security or functionality

• To impersonate another person or business

We reserve the right to suspend or terminate access to our website if we believe these Terms have been violated.

18. Availability of the Website

We aim to keep our website available and working properly, but we do not guarantee that it will always be uninterrupted, secure or error-free.

We may update, pause, remove or change parts of the website at any time without notice.

19. Disclaimer of Warranties

Our website, services and products are provided on an “as available” basis.

We do our best to provide accurate product information and a reliable shopping experience, but we do not guarantee that our website will always be free from errors, delays or interruptions.

Nothing in these Terms affects any legal rights you may have under applicable consumer protection laws.

20. Limitation of Liability

To the fullest extent permitted by law, Avella will not be liable for indirect, incidental, special or consequential damages, including loss of profits, loss of data, loss of revenue or similar losses arising from your use of our website or products.

Our liability will always be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

21. Indemnification

You agree to hold Avella harmless from any claims, losses, damages, liabilities or expenses arising from your breach of these Terms, your misuse of our website, your violation of any law, or your infringement of the rights of another person or business.

22. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms or used our website in a harmful, unlawful or abusive way.

Any obligations or rights that should reasonably continue after termination will remain in effect.

23. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be enforced to the fullest extent permitted by law or removed where necessary. The remaining sections will continue to apply.

24. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, form the entire agreement between you and Avella regarding your use of our website and services.

Any failure by Avella to enforce a right or provision in these Terms does not mean we waive that right or provision.

25. Governing Law

These Terms are governed by the laws applicable in the country where Avella is legally established, unless mandatory consumer protection laws in your country of residence provide you with additional rights.

Nothing in these Terms limits any mandatory legal rights you may have as a consumer.

26. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, policies, legal requirements or services.

When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website after changes are posted means you accept the updated Terms.

27. Contact Information

If you have any questions about these Terms of Service, you can contact us at:

Avella
Email: info@avella-jewellery.com